Legal Document

joya Privacy Policy

The security of your personal information at joya is our top priority. This policy explains what information we collect, why we collect it, and how we keep it secure.

SSL Encrypted Protection
Personal Information Kept Confidential
Last Updated: January 2025
This privacy policy was last revised in January 2025. Continued use of this site means you accept the terms of this policy.

1 Introduction and Scope

This privacy policy ("Policy") is issued by the authority operating the joya platform ("we", "us") and applies to the website at https://joyalogin.cam and its related services ("Platform").

This policy is specifically designed for users in Bangladesh. When you register on the joya website, use your account, or use our services, this policy governs the relationship between you and us. Our Terms and Conditions also apply alongside this policy and set out the full terms for using your account and our services.

This platform is intended solely for persons aged 21 or over. We do not knowingly collect information from minors. If it comes to our attention that we hold information about a minor, we take immediate steps to delete it.

2 What Information We Collect

joya may collect the following types of information from users for various purposes:

2.1 Identity and Contact Information

  • Full name and date of birth
  • Mobile number and email address
  • National ID (NID) or passport number (for identity verification)
  • Current address

2.2 Financial Information

  • bKash, Nagad, Rocket, or Upay account number
  • Last four digits of a bank account or card (full numbers are not stored)
  • Deposit and withdrawal transaction history

2.3 Technical Information

  • IP address and browser type
  • Device information (operating system, model)
  • Platform access time and login details
  • Cookie and session data

2.4 Activity Information

  • Gaming history and betting details
  • Bonus claims and promotional activity details
  • Customer support contact history

3 Purpose of Data Collection

joya collects personal information only for specific and legitimate purposes. The main purposes are summarised in the table below:

Purpose Type of Information
Account registration and identity verification Name, date of birth, NID, address
Processing deposits and withdrawals Mobile banking and bank details
Fraud prevention and security IP, device, and transaction information
Providing customer support Contact information and activity history
Managing promotions and bonuses Gaming history and account information
Meeting legal obligations All identity-related information

If your information is used for any purpose beyond those listed above, we will inform you in advance and obtain your consent where required.

4 Data Storage and Security

joya applies industry-standard technical and organisational measures to protect user data. The key aspects of our security arrangements are described below:

4.1 Encryption

All data is transmitted using SSL (Secure Sockets Layer) technology, which keeps information out of reach of third parties during transmission. Encryption is also applied when storing sensitive financial information.

4.2 Access Control

Only authorised staff can access user data. Access is controlled through a role-based policy and a record of every access is retained.

4.3 Data Retention Period

Data is retained for as long as the account is active and, after the account is closed, for as long as required by legal obligations. Once the specified period ends, data is securely deleted or anonymised.

Important: joya will never ask for your full password or OTP by email, live chat, or phone. If you receive any such request, treat it as fraudulent and notify our support team.

5 Sharing Information with Third Parties

joya does not sell or rent users' personal information. However, information may be shared with third parties in the limited circumstances below:

5.1 Service Provider Partners

Information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure management, and fraud detection. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, a lawful demand from an investigating authority, or a legal process, joya is obliged to comply. In such cases, only the minimum information legally required is provided.

5.3 Business Restructuring

In the event of a business change such as a merger, acquisition, or asset transfer, user information may be transferred. However, the receiving party will be bound to uphold standards equivalent to those in this policy.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the joya platform. They help improve the functioning of the website and make your experience easier.

6.1 Types of Cookies

  • Essential cookies: Required to maintain login sessions and ensure security.
  • Functional cookies: Used to remember language preferences, account settings, and similar choices.
  • Analytics cookies: Used to analyse platform usage and improve services.

You can manage cookies through your browser settings. However, disabling essential cookies may mean that some key features of the platform become unavailable.

7 User Rights

As a user of the joya platform, you have the following rights:

7.1 Right to Know

You may ask us at any time what information has been collected about you and how it is being used.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. Some information can be corrected directly through account settings; for other cases, please contact customer support.

7.3 Right to Deletion

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or technical reasons.

7.4 Data Portability

You may request your transaction history or gaming activity data in a portable format. To do so, contact us via our 24/7 live chat or email.

To exercise any of the above rights, please contact our customer support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week via live chat and email.

8 Responsible Use and Child Protection

joya strictly enforces a 21+ age policy. An age verification process is followed at registration and additional proof may be requested in cases of doubt.

We believe that responsible behaviour is the duty of every user, not just the platform. Read our Responsible Gaming Guidelines to learn how you can keep your gaming experience safe and in control.

We ask parents and guardians to monitor their children's internet use and, where necessary, to use parental control software.

9 Changes to the Policy

joya may revise this privacy policy from time to time. For any significant changes, users will be notified via their registered email or mobile number, or a notice will be displayed on the platform.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the revised policy. We therefore recommend checking this page regularly.

10 Contact and Complaints

For any questions, concerns, or complaints about this privacy policy, please contact us:

We generally respond within a reasonable time after receiving a message. More complex matters may take a little longer to resolve.

For general questions, visit our FAQ section — it covers many questions about accounts, payments, bonuses, and security.

This privacy policy is drawn up in accordance with applicable laws and regulations of Bangladesh. Bangladesh courts will have jurisdiction over any disputes.